KAHULUI – Maui Electric Company is warning customers about an increased number of reports of telephone scams to utility customers. Recently, several business customers have reported receiving telephone calls saying that their electric bill is delinquent and that they’re subject to same-day disconnection. The businesses were also directed to pay their utility bills by purchasing certain types of money vouchers, such as a prepaid MoneyPak card. MECO officials stress that prepaid cards are not acceptable methods of paying electric bills.
If customers receive a suspicious call from someone claiming to represent the company, Maui Electric encourages customers to call the Maui Electric Customer Service Center at:
- Maui: 871-9777
- Lāna‘i and Moloka‘i: 1-877-871-8461 (toll free)
In addition, Maui Electric is reminding customers:
- Do not provide personal, confidential, or financial information to any unidentified individuals or callers.
- Exercise caution when responding to unsolicited phone calls. If customers feel unsure about the identity of a caller, they should hang up and don’t call back the phone number provided by the caller. Check a reliable source for a Maui Electric contact number such as a phone book, electric bill or at www.mauielectric.com.
- Report any suspicious activity to police.
- Maui Electric employees would never direct you to make a payment at any location other than our customer service office and the options noted below.
Customers wishing to pay their electric bills in person may do so at Maui Electric’s Kahului office, Monday to Friday, from 8 a.m. to 5 p.m.; and the Moloka‘i office on Tuesday, from 8 a.m. to 12 p.m.
Other legitimate payment options include:
- U.S. mail
- Maui, Lāna‘i, Moloka‘i: PO Box 1670, Honolulu, HI 96806-1670
- Online at www.mauielectric.com
- Walk-in payments may be made at First Hawaiian Bank, Walmart, or Western Union locations (Foodland, Kmart, Sack-N-Save, Safeway, Times Supermarket)
- By Phone through charge, checking/savings debit card, or electronic check (Fees Apply)
Here are some additional safety tips to keep in mind:
- Be careful when taking calls from an unidentified phone number; phone scammers will want to remain anonymous.
- Scammers may use technology to fake a caller ID, so don’t be afraid to ask questions. Get the caller’s name, phone number and company name. This might deter phone scammers from continuing the conversation.
If customers receive a call to pay through the MoneyPak card, they may report fraud cases directly to MoneyPak by calling 1-800-GREEN DOT through the company’s website using the “Report Fraud” tab: https://www.moneypak.com/ProtectYourMoney.aspx#Scams
For more information, call the Maui Electric Customer Service Department at 871-9777, toll free at 1-877-871-8461 from Lāna‘i and Moloka‘i, or visit www.mauielectric.com.